Episodes
Wednesday Jun 08, 2022
Service with a Smile: Who Benefits Most?
Wednesday Jun 08, 2022
Wednesday Jun 08, 2022
It's likely you've either worked in a customer facing role or you've been the customer; we imagine for many of you it's both. So then, when service is given with a smile, who benefits most, the employee or the customer? Dan and Akin squeeze some interesting findings that question who's in need of training.
- Research Paper: 'Why Does Service with a Smile Make Employees Happy? A Social Interaction Model' by Eugene Kim and David Yoon
Wednesday Apr 13, 2022
Does Working from Home Work?
Wednesday Apr 13, 2022
Wednesday Apr 13, 2022
Ahead of their time, researchers in 2010 began looking into the costs and benefits of working from home - for organisations and employees. Dan and Akin recently got their hands on the research; join them as they give the findings a good squeeze.
- Research Paper: 'Does Working from Home Work? Evidence from a Chinese Experiment' by Nicholas Bloom, James Liang, John Roberts and Zhichun Jenny Ying
Wednesday Mar 02, 2022
Abusive Leadership and the Victim’s Desire to Help
Wednesday Mar 02, 2022
Wednesday Mar 02, 2022
It can be concerning when abusive leadership towards employees is accepted and supported by victims of toxicity. Dan and Akin squeeze research that looks into why this happens and the role played by the perceived quality of the relationship, self-blame and guilt.
- Research Paper: 'When Victims Help their Abusive Supervisors: The Role of LMX, Self-Blame and Guilt' by Christian Tröster and Niels Van Quaquebeke
Wednesday Dec 08, 2021
The Positive Effects of ”Feedback-Sharing” on Psychological Safety
Wednesday Dec 08, 2021
Wednesday Dec 08, 2021
A longer-lasting approach to creating psychological safety is emerging, and it requires leaders to display more vulnerability. Rather than continuously soliciting feedback, this new approach suggests leaders share previous feedback they've received. Listen in as Dan and Akin make sense of "feedback-sharing" and its discovered benefits.
- Research Paper: 'Taking Your Team Behind the Curtain: The Effects of Leader Feedback-Sharing and Feedback-Seeking on Team Psychological Safety' by Constantinos Coutifaris and Adam Grant
Wednesday Nov 10, 2021
The Underdog Effect: Bringing the Best Out of the Worst
Wednesday Nov 10, 2021
Wednesday Nov 10, 2021
Peculiar things happen when people doubt our capabilities; their doubts can have a strengthening or weakening effect on our performance. Dan and Akin squeeze exciting research about the conditions that turn underdogs into overachievers.
- Research Paper: 'The Underdog Effect: When Low Expectations Increase Performance' by Samir Nurmohamed
Wednesday Oct 06, 2021
The Zero-Sum Games of Dominant Leadership
Wednesday Oct 06, 2021
Wednesday Oct 06, 2021
Dominant leaders work toward getting what they want, even if it's at the expense of others. This attitude has a ripple effect, creating negative environments in which more people adopt a zero-sum game mindset: in order to gain, someone else must lose. Join Dan and Akin as they squeeze the findings of the brand new research paper.
- Research Paper: 'The Impact of Leader Dominance on Employees' Zero-Sum Mindset and Helping Behaviour' By Niro Sivanathan and Hemant Kakkar
Wednesday Sep 01, 2021
Leading by Example: The Ups and Downs
Wednesday Sep 01, 2021
Wednesday Sep 01, 2021
This time-tested leadership method doesn't always produce the desired results. Dan and Akin discuss why, and what to keep in my when adopting this approach.
- Research Paper: 'Leading by Example: The Case of Leader OCB' by Tal Yaffe and Ronit Kark
Wednesday Jun 30, 2021
When Does Diversity Lead to Organisational Innovation?
Wednesday Jun 30, 2021
Wednesday Jun 30, 2021
Diversity, if treated like an independent factor, falls short of effecting innovation when employee involvement is low. Dan and Akin discuss some of the challenges researchers face when attempting to apply science to this social issue.
- Research Paper: 'Diversity and organizational innovation: The role of employee involvement' by Yang Yang and Alison M. Konrad
Wednesday Jun 16, 2021
Do Organisations Distort the Value of Favours?
Wednesday Jun 16, 2021
Wednesday Jun 16, 2021
Reciprocity is the dish of the day as Dan and Akin chew on research out of Stanford which questions why employee loyalty and effort is sometimes not reciprocated by employers - and, as it turns out, colleagues too.
- Research Paper: 'How “Organization” Can Weaken the Norm of Reciprocity: The Effects of Attributions for Favors and a Calculative Mindset' by Peter Belmi and Jeffrey Pfeffer
Wednesday Jun 02, 2021
Hidden Costs of Catering to the Needs of Others
Wednesday Jun 02, 2021
Wednesday Jun 02, 2021
Does it seem risky to be yourself at a job interview or on a first date? Turns out the riskier approach is trying to be what we think others want us to be. Dan and Akin squeeze research that weighs the benefits of authenticity against catering to the needs of others.
- Research Paper: 'To be or not to be your authentic self? Catering to others’ preferences hinders performance' by Francesca Gino, Ovul Sezer and Laura Huang